Do I have I to be at home for a cleaning?

Not at all, that is entirely up to you. The majority of our cleaning occurs Monday through Friday, 8 am-4pm. Most of our customers are not at home. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. We are not responsible for any charges whenever an alarm goes off. We protect your keys by locking them away in a locked key storage device which only the manager has access to. The key is issued to the team leader on the day of your cleaning. The team leader returns the key at the end of the day. All keys are coded and cannot be traced to you, your home, or information in your account. Should you choose not to provide Bela Maids with a key and are also not home when our team arrives, a cancellation fee may apply. In the unlikely event your key is lost, we’re insured for key replacement and re-keying your locks.

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