Do I have to sign a contract?

No way. We want you to keep us because you love us! If you must cancel a regularly scheduled appointment, initiate the “cancel” at least 48 hours in advance. A cancellation without enough notice to reschedule another appointment directly affects the team’s income.

Do I have I to be at home for a cleaning?

Not at all, that is entirely up to you. The majority of our cleaning occurs Monday through Friday, 8 am-4pm. Most of our customers are not at home. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. We are not responsible for any charges whenever an alarm goes off. We protect your keys by locking them away in a locked key storage device which only the manager has access to. The key is issued to the team leader on the day of your cleaning. The team leader returns the key at the end of the day. All keys are coded and cannot be traced to you, your home, or information in your account. Should you choose not to provide Bela Maids with a key and are also not home when our team arrives, a cancellation fee may apply. In the unlikely event your key is lost, we’re insured for key replacement and re-keying your locks.

We love pets! As long as your pet is comfortable with us, he/she is free to roam. We want to ensure the safety of both your pets and our staff. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed-off room) while we are in your home.

What if I have a special request for that day?

Please let us know 24 business hours before your scheduled cleaning. It will help us plan the day in case your special request requires us to be in your home longer and also to make sure we bring necessary supplies, so we can be prepared. You can call, email or text us. If there are specific areas you wish us to avoid and not clean, please contact the office in advance and we are happy to comply. Please note, however, we do not clean items such as computers, areas containing bodily fluids or excretions, or litter boxes.

Will I get the same cleaner to clean each service?

We do our best to keep the same cleaner assigned to your home each visit except for special circumstances, vacations, and/or time-off requested by our staff. Occasionally your assigned cleaner may be sick, in which case, we send a substitute

We do require a credit card on file. Payment is due at the time of cleaning service. We will charge your credit card on file after your cleaning has been completed.

Are your cleaners trained and supervised?

Team members are fully trained and ready to clean your home. Training continues as we learn about new products/methods and reinforce prior training.

How many people will clean my home?

If your home is smaller than 2000sqft, we will assign one of our amazing solo cleaner to dedicate to your home, if bigger we will assign 2 cleaners for the first visit then only one will keep the maintenance cleanings.

Do I supply any cleaning materials or equipment for the cleaners?

We bring our own products and vacuum cleaners. All you need to provide is trash bags and paper towel. We also, require water and electricity. If you prefer we use special products, we will be happy to use them. Just set them on the kitchen counter for us. Please note: we are not liable for any damage caused by your choice of cleaners.

What should I do before the cleaning crew arrives?

To make our services more efficient, we ask that you pick up clothing, toys and other household items prior to our visit, so we can concentrate on the actual cleaning. We are happy to help pick-up if you cannot.. We will pick up toys, laundry, dishes, just no poo please. However, we will need extra time to finish the job and we need to charge for it.

What if I am not happy with my cleaning?

Bela Maids backs all its work with a 100% satisfaction guarantee. If you are not satisfied with any area we have cleaned, just contact us within 24 business hours and we will come back and re-clean the area at no additional charge

What if my regular cleaning day falls on a Holiday?

We contact clients to reschedule for a more convenient time.

Yes. And we will change the sheets if clean ones are left on the bed. A fee may apply.

Can we hire one of the Bela Maids staff members?

Our employees are very important to us. We spend valuable resources to train and maintain their employment with us. A fee of $2,500 will be charged to any client who hires any staff member of Bela Maids cleaning service while they are employed with our company. Our staff members also sign a non-compete clause that extends the assessment to 1 year following their last day of employment.

May I tip my cleaning lady?

Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you do elect to tip your maids for each cleaning. Even if you opt not to tip each time, you may want to include a tip in your payment, during the holiday season. In either case, the tip is more of a “thank you” bonus. We facilitate tipping by sending an automated text message to you after each service.

May I request team members to remove their shoes when they clean?

For safety reasons, our team members must keep their shoes on at all times while cleaning. Tennis shoes help protect them and also ensure we maintain proper liability coverage for both you and our company. That said, we absolutely want you to feel comfortable in your home. If you prefer shoes to be covered, just let us know ahead of time and we’ll update your profile so our cleaners arrive prepared with shoe covers.

Do you wash laundry or do dishes?

Yes, we can tailor your services according to your requests. Extra charge might apply.

What if something in my home is damaged or broken?

While we always take great care while cleaning your home, accidents do happen. Our teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement. We are insured and a copy of our insurance policy is available upon your request. Our staff is trained to work thoroughly and carefully but accidents can happen to even the best cleaning teams. Therefore, we encourage you to put away any valuables or heirlooms to avoid mishaps. Items that are typically excluded from coverage include but are not limited to; jewelry, art, antiques, and electronics. If you have any irreplaceable collectible or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents or loss of those items.

How flexible is Bela Maids around the holidays and vacation time?

Very flexible! We take off Memorial Day, Labor Day, 4th of July, Thanksgiving, Christmas and New Years. We are willing to accommodate your family’s vacation times and special events.

Why does the first-time cleaning cost more?

It usually takes us longer to clean your house the first time. There are areas of the home that we will be cleaning that hasn’t been cleaned in quite a while. Our services can be arranged on a weekly, bi-weekly, or monthly basis. Note: we do not provide service on major holidays. What should I look for in a cleaning service? When hiring a cleaning service, you are inviting someone into your home and the lives of you and your family. Often our people are working with members of your family present. We recommend that you hire only persons or companies that take the time to consider you and your needs and offer to in protecting your interest in case of accident or loss. Anyone can gather cleansers and a vacuum and call themselves a cleaner. Only a professional will provide proof of their bond, and insurance. We recommend that you work only with cleaners who take the time to learn and study the proper cleaning techniques for today’s modern surfaces as so many of them can be damaged by improper cleaning. Think granite countertops, tile floors, and cooking surfaces.

What if I have to skip, cancel or change the day of my clean?

Please contact us 24 business-hours before your scheduled clean without penalty. Otherwise, a fee may apply. Without proper notice and/or we can’t access your home the day of your scheduled cleaning, a “lock-out fee” of 50% percent of your regular cleaning rate will be assessed. However, when the system generates these dates, they become your regular schedule. If you ask for a reschedule of a specific date, nothing will change to your regular dates. If you reschedule for a week later than your regular date, the following appointment date will stay the same. When you request a total change of schedule based on the last appointment, we cannot guarantee the same crew. We can reschedule or proceed with your next scheduled service. There will be an additional charge if we proceed with your next scheduled clean as our cleaning crew may be in your home longer than usual. Frequent cancellations may result in a cancellation fee, a price increase, and loss of your scheduled time slot or preferred cleaning team. If you are set up for weekly, biweekly, or monthly cleaning and you skip a cleaning, the next time we clean, your rate will change. Our weekly customers that skip a cleaning will have to pay the biweekly rate. The biweekly customers that skip a cleaning will pay the monthly rate and for our monthly customers that skip a cleaning, we will have an additional charge of $20 if the cleaning is done on the 6th week after the scheduled date. Your scheduled date will not change.

Starting the New Year With a Clean Home in Ponte Vedra, FL

The first few days of the year feel different in a quiet but noticeable way.

The calendar turns. The pace slows just enough to breathe. And many homeowners in Ponte Vedra start thinking about what they want this new year to feel like inside their homes.

January is not about having everything perfectly organized. It is about creating a sense of reset. A clean home often becomes the foundation for calmer routines, clearer thinking, and a smoother transition back into everyday life.

Why January Is a Natural Time to Reset Your Home

After the holidays, most homes carry more than just decorations.

There is often extra clutter from hosting family and friends. Kitchens and bathrooms have seen heavier use. Floors, baseboards, and corners may have been overlooked during busy weeks.

Even if your home does not look messy, it may still feel off. That feeling usually comes from buildup that quietly accumulates during high activity seasons.

January offers a chance to start fresh before those habits carry into the rest of the year.

How a Clean Home Supports New Year Routines

Many New Year intentions depend on daily routines.

Mornings feel easier when counters are clear and floors are clean. Evenings feel calmer when the home feels reset instead of unfinished. Small details make a bigger difference than most people realize.

A professionally cleaned home helps support:

More consistent routines
Less time spent catching up
Reduced stress at the end of the day
A sense of control during busy weeks

The goal is not perfection. The goal is removing unnecessary friction from daily life.

Why January Cleaning Feels Different From Other Seasons

January cleaning is less about urgency and more about intention. Unlike spring cleaning or pre-holiday cleaning, January focuses on:

Resetting instead of rushing
Establishing consistency instead of reacting
Preventing buildup early rather than fixing it later

This is why many Ponte Vedra homeowners choose January to either schedule their first professional cleaning or commit to a recurring plan that fits their current lifestyle.

Starting early in the year makes maintaining a clean home feel far more manageable long term.

Areas That Benefit Most From a New Year Reset

In Ponte Vedra homes, January cleaning often brings noticeable improvement in:

Kitchens after heavy holiday use
Bathrooms that never quite feel finished
Living areas where dust settles quickly
Floors, baseboards, and trim that were easy to miss during busy weeks

A structured cleaning approach helps the home feel lighter and easier to maintain from week to week.

A Local Perspective From Ponte Vedra Homes

Homes evolve as families grow and schedules change. What worked last year may not work the same way this year.

January is a natural moment to ask a simple question.
What would make our home feel easier to live in right now?

For many homeowners, the answer is not more effort. It is the right level of support.

If you are ready to explore what consistent, trustworthy cleaning support could look like for your Ponte Vedra home, Bela Maids is here to help.
You can call us at (904) 380-1702 or request a quote online at belamaids.com/contact-us. We would be honored to care for your home with the same attention and respect we bring to our own.