Customer Guidelines Move-In/Move-Out Form

Welcome! We look forward to working with you. Before we can begin, please read our customer move-in/move-out guidelines below being sure to check each box confirming you have read each brief section. At the base, please enter your name, contact information, and click the “Submit” button to upload your completed form to our office. 

    Customer Guideline

    We want you to have the best experience with us. To be the best we can at providing exceptional service, we operate in a fashion that allows us to manage both our clients’ and employees’ needs, expectations, and schedules and accounts for the safety and well-being of all parties. Please take a moment to review our customer guidelines.

    Arrival Window

    We typically schedule cleanings between 8:30 a.m. and 5:30 p.m. on Monday through Friday. We will provide you with an estimated arrival time, but we work in a one-hour arrival window except for the first appointment of the day, which is 8:30-9:00 a.m. arrival window. Our cleaning technicians will use their best efforts to arrive on schedule; however, traffic conditions, late cancellations, inclement weather, or other unforeseen circumstances may affect the scheduled time. If we are running behind or ahead of schedule, our office staff will contact you with an updated arrival time.

    Cancellation Policy

    If the cancellation is notified less than 48 hours before the scheduled time the deposit will not be refundable.

    Payment Policy

    There is a 50% deposit fee to schedule the cleaning for move in/out cleaning services and the other 50% will only be charged after the cleaning is completed.

    No Direct Hire

    In order to provide our clients with the best possible service we spend a significant amount of time finding, screening, hiring, and training our staff. Bela Maids is proud to have an extremely low employee turnover rate for our industry standards. Bela Maids employees are not allowed to engage in a working relationship directly with any customer for 24 months after employment termination. Please help us maintain our success by not soliciting our employees for hire directly. If breached, a fee of $2,500 finder’s fee will be assessed if any client chooses to hire a cleaning technician employed by Bela Maids on an individual basis for private work.

    No Direct Hire / Non-Solicitation*

    Property Condition

    If the correct information was not given, regarding size and condition of property we have the right to adjust the rates as needed or decline the job upon arrival. Clients will be notified of any rate changes before the services begin to approve the updated rate.

    Cleaning Expectation

    We cannot guarantee the results of blind and/ or baseboards cleaning. Excessive build up may require multiple visits or if blinds and/or baseboards are worn out the cleaning may not be the best. Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.


    I agree the house has to be empty. If it’s somewhat occupied I will notify Bela Maids.


    Needs to have credit card on file.

    Agreement Confirmation of Bela Maids Move-In/Move-Out Cleaning Customer Guidelines

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