Do I have to sign a contract?

No way. We want you to keep us because you love us! If you must cancel a regularly scheduled appointment, initiate the “cancel” at least 48 hours in advance. A cancellation without enough notice to reschedule another appointment directly affects the team’s income.

Do I have I to be at home for a cleaning?

Not at all, that is entirely up to you. The majority of our cleaning occurs Monday through Friday, 8 am-4pm. Most of our customers are not at home. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. We are not responsible for any charges whenever an alarm goes off. We protect your keys by locking them away in a locked key storage device which only the manager has access to. The key is issued to the team leader on the day of your cleaning. The team leader returns the key at the end of the day. All keys are coded and cannot be traced to you, your home, or information in your account. Should you choose not to provide Bela Maids with a key and are also not home when our team arrives, a cancellation fee may apply. In the unlikely event your key is lost, we’re insured for key replacement and re-keying your locks.

We love pets! As long as your pet is comfortable with us, he/she is free to roam. We want to ensure the safety of both your pets and our staff. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed-off room) while we are in your home.

What if I have a special request for that day?

Please let us know 24 business hours before your scheduled cleaning. It will help us plan the day in case your special request requires us to be in your home longer and also to make sure we bring necessary supplies, so we can be prepared. You can call, email or text us. If there are specific areas you wish us to avoid and not clean, please contact the office in advance and we are happy to comply. Please note, however, we do not clean items such as computers, areas containing bodily fluids or excretions, or litter boxes.

Will I get the same cleaner to clean each service?

We do our best to keep the same cleaner assigned to your home each visit except for special circumstances, vacations, and/or time-off requested by our staff. Occasionally your assigned cleaner may be sick, in which case, we send a substitute

We do require a credit card on file. Payment is due at the time of cleaning service. We will charge your credit card on file after your cleaning has been completed.

Are your cleaners trained and supervised?

Team members are fully trained and ready to clean your home. Training continues as we learn about new products/methods and reinforce prior training.

How many people will clean my home?

If your home is smaller than 2000sqft, we will assign one of our amazing solo cleaner to dedicate to your home, if bigger we will assign 2 cleaners for the first visit then only one will keep the maintenance cleanings.

Do I supply any cleaning materials or equipment for the cleaners?

We bring our own products and vacuum cleaners. All you need to provide is trash bags and paper towel. We also, require water and electricity. If you prefer we use special products, we will be happy to use them. Just set them on the kitchen counter for us. Please note: we are not liable for any damage caused by your choice of cleaners.

What should I do before the cleaning crew arrives?

To make our services more efficient, we ask that you pick up clothing, toys and other household items prior to our visit, so we can concentrate on the actual cleaning. We are happy to help pick-up if you cannot.. We will pick up toys, laundry, dishes, just no poo please. However, we will need extra time to finish the job and we need to charge for it.

What if I am not happy with my cleaning?

Bela Maids backs all its work with a 100% satisfaction guarantee. If you are not satisfied with any area we have cleaned, just contact us within 24 business hours and we will come back and re-clean the area at no additional charge

What if my regular cleaning day falls on a Holiday?

We contact clients to reschedule for a more convenient time.

Yes. And we will change the sheets if clean ones are left on the bed. A fee may apply.

Can we hire one of the Bela Maids staff members?

Our employees are very important to us. We spend valuable resources to train and maintain their employment with us. A fee of $2,500 will be charged to any client who hires any staff member of Bela Maids cleaning service while they are employed with our company. Our staff members also sign a non-compete clause that extends the assessment to 1 year following their last day of employment.

May I tip my cleaning lady?

Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you do elect to tip your maids for each cleaning. Even if you opt not to tip each time, you may want to include a tip in your payment, during the holiday season. In either case, the tip is more of a “thank you” bonus. We facilitate tipping by sending an automated text message to you after each service.

May I request team members to remove their shoes when they clean?

No. For personal safety reasons, team members are required to wear shoes at all times when cleaning. We are sorry, but for liability for the customer and the company, all team members have to wear tennis shoes when cleaning. If you want shoes covered, let us know in advance to update your profile for the cleaners

Do you wash laundry or do dishes?

No. We do not provide laundry or dish washing service at this time.

What if something in my home is damaged or broken?

While we always take great care while cleaning your home, accidents do happen. Our teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement. We are insured and a copy of our insurance policy is available upon your request. Our staff is trained to work thoroughly and carefully but accidents can happen to even the best cleaning teams. Therefore, we encourage you to put away any valuables or heirlooms to avoid mishaps. Items that are typically excluded from coverage include but are not limited to; jewelry, art, antiques, and electronics. If you have any irreplaceable collectible or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents or loss of those items.

How flexible is Bela Maids around the holidays and vacation time?

Very flexible! We take off Memorial Day, Labor Day, 4th of July, Thanksgiving, Christmas and New Years. We are willing to accommodate your family’s vacation times and special events.

Why does the first-time cleaning cost more?

It usually takes us longer to clean your house the first time. There are areas of the home that we will be cleaning that hasn’t been cleaned in quite a while. Our services can be arranged on a weekly, bi-weekly, or monthly basis. Note: we do not provide service on major holidays. What should I look for in a cleaning service? When hiring a cleaning service, you are inviting someone into your home and the lives of you and your family. Often our people are working with members of your family present. We recommend that you hire only persons or companies that take the time to consider you and your needs and offer to in protecting your interest in case of accident or loss. Anyone can gather cleansers and a vacuum and call themselves a cleaner. Only a professional will provide proof of their bond, and insurance. We recommend that you work only with cleaners who take the time to learn and study the proper cleaning techniques for today’s modern surfaces as so many of them can be damaged by improper cleaning. Think granite countertops, tile floors, and cooking surfaces.

What if I have to skip, cancel or change the day of my clean?

Please contact us 24 business-hours before your scheduled clean without penalty. Otherwise, a fee may apply. Without proper notice and/or we can’t access your home the day of your scheduled cleaning, a “lock-out fee” of 50% percent of your regular cleaning rate will be assessed. However, when the system generates these dates, they become your regular schedule. If you ask for a reschedule of a specific date, nothing will change to your regular dates. If you reschedule for a week later than your regular date, the following appointment date will stay the same. When you request a total change of schedule based on the last appointment, we cannot guarantee the same crew. We can reschedule or proceed with your next scheduled service. There will be an additional charge if we proceed with your next scheduled clean as our cleaning crew may be in your home longer than usual. Frequent cancellations may result in a cancellation fee, a price increase, and loss of your scheduled time slot or preferred cleaning team. If you are set up for weekly, biweekly, or monthly cleaning and you skip a cleaning, the next time we clean, your rate will change. Our weekly customers that skip a cleaning will have to pay the biweekly rate. The biweekly customers that skip a cleaning will pay the monthly rate and for our monthly customers that skip a cleaning, we will have an additional charge of $20 if the cleaning is done on the 6th week after the scheduled date. Your scheduled date will not change.

How Hiring a Professional Maid Service in Jacksonville can Bring Perspective

The average person spends almost 24 hours each month cleaning their home. That’s almost an entire day that a person devotes to keeping their house clean and orderly, instead of spending that time doing other activities or being with their loved ones.

Hiring a professional maid service helps you get some of your life back.

If you feel like you spend all of your extra time cleaning, why not outsource those activities to a professional located in your area? Not only will you have more time to spend doing other things, but they also bring in a second perspective and clean things you don’t notice.

This guide will go over the countless benefits of hiring a professional maid service and why you should contact Bela Maids – Professional Cleaners you can trust.

Attention to Detail

A professional maid company is committed to being detail-oriented. They notice every tiny crevice and crack that’s inside of your home. They utilize specific cleaning equipment that’s designed to get into your house’s nooks and crannies.

A cleaning company is also trained to clean areas that are commonly overlooked. Some of these areas include:

Ceiling fan blades

Shutters and blinds

Light fixtures

Baseboards

The top of the refrigerator

Cabinet door fronts

Backsplashes

When the average person cleans their home, ceiling fan blades and the top of their refrigerator often don’t fall on their to-do list. A professional maid service will come in and clean all the areas you typically don’t consider when you clean your house.

Eliminate Germs and Bacteria

A professional cleaning company knows the best equipment and cleaning supplies to rid your home of harmful bacteria and germs. Especially in areas like the bathroom and kitchen, they know the best ways to eliminate viruses and organisms that could be living on your floors and countertops. They’ll know the right chemicals to use that will thoroughly disinfect your home.

The cleaning solutions you use in your house may just move around bacteria without effectively killing them. When a cleaning crew comes in, they’ll be able to evaluate the current state of your home and what areas you’ve been neglecting. You may be focused only on disinfecting countertops, but what about light switches and doorknobs?

Additionally, a professional maid service use High-Efficiency Particulate Air (HEPA) vacuums to filter dust and allergens from your home. These types of vacuums that the average homeowner doesn’t have will also remove particles from the air as well. The dust allergies of those living in your home will go down as they use professional equipment.

Provide Your Home With a Deep Clean

When you hire a professional maid service, you can have them come in every week or however often you’d like. They can do light cleaning with deep cleaning every few weeks. This ensures your home is consistently cleaned, eliminating any stress or worry on your part.

You can talk with the cleaning company to create a cleaning schedule that fits your needs. With the onset of each season throughout the year, they can focus on different areas of your home to provide detailed cleaning. Since they’re highly experiencing, they’ll know what areas need special attention at specific times during the year.

There are probably certain cleaning tasks you’ve skipped doing because they’re a lot of work. They also might take too much time out of your already busy schedule.

When you hire a professional cleaning service, their job is to clean every inch of your home. They’ll clean all of the areas you’ve been putting off.

Tips for Hiring a Professional Maid Service in Jacksonville, FL

Now that you’ve made the decision to bring in a professional cleaning company for a fresh perspective on your home, it’s important to know certain things before hiring a company. You’re trusting them to be in your home and you want to protect your investment.

Interview the Company
During the interview process, be sure to ask them about what services they offer. You’re bringing them in to notice things that you may have skipped over in your cleaning. You want to ensure they offer more than basic cleaning services.

A professional cleaning company should also bring all of its own supplies and equipment. Ask what supplies they use and ask why they chose each one.

Ask Them for References
Ask the maid service for a list of references and satisfied customers for you to contact. When you talk to them, ask what services they used the company for and if they’re satisfied with their service.

Ask About Their Rates
The cost of the cleaning service you get will depend upon what you request and how often they visit your home. The size of your house will come into play as well.

Establish Your Expectations
If you want the maid service to pay extra attention to certain areas of your home, make that known. While they’re trained to notice areas that haven’t been cleaned, there may be a certain area of your home that’s been bothering you for a while. Let them know which areas they should deep clean on their first visit.

A professional maid company also may have certain requests before they come in to clean a home. This could include stripping all of the beds of their sheets before they come

in. Establish what they expect of you before their visits so everyone is on the same page.

Connect With a Professional Maid Service in Jacksonville

No matter what your cleaning needs are, Bela Maids is here to help. Our professional maid service provides deep cleaning services or more routine maintenance. Bela Maids serves Jacksonville, Ponte Vedra, Jax Beach, St Johns, Fleming Island, Green Cove, Middleburg, Downtown, San Marco, and surrounding areas in Florida.